Every machine we sell carries a one year warranty covering both parts and labour, starting from the day it is delivered.
What is covered
If a fault develops in the machine within the first year of normal clinical use, we cover it. That means both the replacement components and the work involved in fitting them — you are not asked to pay for labour on a repair we are responsible for.
The warranty applies to every machine in the range, not a selected few, and it is included in the price. There is nothing to register and no extended plan to buy.
If something goes wrong
Contact us as soon as you notice a problem. Tell us which machine it is, when it was delivered, and what it is doing — a short video of the fault is usually the fastest way to get to an answer.
We will work out whether it is a settings issue, a part that needs replacing, or something that needs a full repair, and tell you what happens next.
If a machine arrives damaged or will not start
Contact us immediately, before doing anything else, and keep the packaging.
Damage in transit and dead-on-arrival faults are handled individually — we look at what happened and resolve it with you directly rather than applying a blanket policy. Getting in touch straight away, with photographs, gives us the most options.
Returns
We do not offer returns for change of mind. These are professional machines bought for a specific clinical purpose, and we would rather help you choose the right one before you order than take one back afterwards.
If you are weighing up two machines, or unsure whether one suits your treatment room or your service menu, ask us first. That conversation costs nothing and is the point at which we can genuinely help.
Questions before you buy
If anything here matters to your decision, get in touch before ordering rather than after.